COVID Safe Information for Forum Melbourne patrons
Let’s stay safe together
We look forward to welcoming you back to Forum Melbourne.
We are monitoring the latest advice from the Australian and Victorian Governments and will bring you further details regarding the recommencement of live music events. We encourage you to sign up to receive our emails for the latest news and updates.
COVID safe venues
We have developed our COVID Safe Plan to maximise the safety of everyone that enters our venues. The pandemic has required us to revisit how we operate at our venues to ensure a safe and comfortable environment for everyone. Things may look a little different, but we are dedicated to the following guiding principles across all of our venues
- Safety First: We are committed to maximising the safety of our venues and workplaces, and mitigate risks of community transmission for the safety and welfare of our clients, staff, guests, contractors, and all those involved with our businesses.
- Customer Service: We will continue to deliver exceptional customer service for our clients and patrons, recognising the new conditions to provide a safe experience.
- World Class Experiences: We are dedicated to delivering high-quality events in the new COVID safe environment.
If you are coming to one of our venues, we ask that you review the below useful information to keep you and others safe.
- If you are feeling unwell, please stay home.
This includes showing symptoms of COVID-19, in isolation as a result of a COVID-19 diagnosis or awaiting COVID-19 test results, or are in quarantine as a returning international traveller or have been in contact with someone diagnosed with COVID-19.
- Ticket exchanges are available.
If you are unwell and cannot make it to your performance, please let us know as early as possible – no later than 10am on the day of the performance – so we can exchange your ticket into another performance. Contact your point of purchase, please visit Ticketmaster Support.
- Arrive early and bring your mask.
Check your ticket for door number so you can make your way directly to your seat. You’ll need to wear your mask for the duration of your visit, unless you have a lawful reason not to do so. We may also need to collect your contact information.
- Undertake good hand and respiratory hygiene.
You can play a part in maintaining a COVID safe venue. Make use of the hand sanitiser that will be available throughout the venue, and sneeze or cough into your elbow.
- Practice good physical distancing.
Where it’s practical to do so, please ensure that you keep your distance when queuing and moving throughout the venue. Signage throughout the venue will help with guidance on other ways to protect your wellbeing.
- The cloakroom will be closed.
Please don’t bring any large personal items or bags or handbags larger than equivalent to an A4 sheet as we cannot permit them in the venue.
- We prefer contactless payments.
Bars and merchandise will be available, and all accept cashless transactions.
- Make your way to your seat.
We ask that you don't mingle in the foyer. If you are meeting others before the event, we ask that you meet outside and then make your way together into the venue.
- In the auditorium:
Due to current regulations, events at Forum Melbourne will be seated. This may change in line with government advice at the time. We will let all ticket holders know of any changes.
- If a performance is cancelled
Your tickets will be transferred to a new event date where possible. All ticket holders will receive an update from Ticketmaster containing further details. For further information regarding individual ticket exchanges or refund policies, please contact our box office.
- We aim to provide a COVID Safe Venue.
Our comprehensive COVID Safe Plan control measures include full venue cleaning before and after every event, frequent and intensive cleaning of common high-traffic touch points (such as handrails, door handles, toilets, seat backs/armrests, and service counters), and upgraded air-conditioning with over 90% fresh air and filtration and additional training for our staff.
- Please note our Conditions of Entry.
By entering the venue for a live performance, you agree to abide by our Conditions of Entry for Theatres. If you are attending an event, you agree to abide by our Conditions of Entry for Events. You are also agreeing to follow the directions of our staff and signage, and any applicable government directives.
We are closely following all Victorian Government health guidelines and will continue to update our procedures as necessary.
If your question hasn’t been answered here or you have any additional queries or concerns, you can contact us at email@example.com
Thank you for your ongoing understanding and support during these times and we look forward to welcoming you back to the Forum again in early 2021.