COVID Safe Information for Forum Melbourne patrons
We are monitoring the latest advice from the Australian and Victorian Governments and will bring you the most current updates as they happen. We encourage you to sign up to receive our emails for the latest information or keep an eye on this page for the latest updates.
Your enjoyment, comfort and safety is our top priority, and to ensure your event is fun and memorable in all the right ways, we ask that you review the below information to keep you and others safe.
- Do I need to be vaccinated?
It is currently a government requirement for all patrons aged 12 years 2 months or over to show proof of their full-vaccination status to our staff to enter the venue. You can do this via the Service Victoria app, or by storing the certificate in your digital wallet, or presenting a physical certificate. Patrons with physical certificates will also be asked to show photo ID. Patrons can also present a valid written medical exemption. If the patron is a dependant, a parent/guardian may verify on their behalf.
- Bring your mask.
It is strongly recommended you to wear a mask for the duration of your visit.
- If you are feeling unwell, please stay home.
Please do not attend the venue if you have been unwell, have recently returned from an identified red zone, have visited an exposure site, or have been advised to isolate by DHHS. Please stay home if you are showing symptoms of COVID-19, in isolation as a result of a COVID-19 diagnosis or awaiting COVID-19 test results, or are in quarantine as a returning international traveller or have been in contact with someone diagnosed with COVID-19.
- Ticket exchanges are available.
If you are unwell and cannot make it to your performance, please let us know as early as possible – no later than 10am on the day of the performance – so we can exchange your ticket into another performance. Contact your point of purchase or please visit Ticketmaster Support.
- Download the Service Vic app.
The fastest way to check-in to the venue is to download the Service Victoria app, and scan the QR code with your phone at the front of the venue. Please also add your COVID-19 Digital Certificate to the Service Victoria app for quick verification of your vaccination status.
- Venue entry.
We ask that you don't mingle in the foyer. If you are meeting others before the event, please meet outside and then make your way together into the venue. Please try and maintain social distancing where possible and refrain from moshing or congregating in large groups. As per current government directions, masks are strongly recommended while inside the venue and everyone needs to check in using the QR codes at the entrance.
- Undertake good hand and respiratory hygiene.
You can play a part in maintaining a COVID safe venue. Make use of the hand sanitiser that will be available throughout the venue, and sneeze or cough into your elbow.
- Practice good physical distancing.
Where it’s practical to do so, please ensure that you keep your distance when queuing and moving throughout the venue. Signage throughout the venue will help with guidance on other ways to protect your wellbeing.
- We prefer contactless payments.
Bars are open and merchandise will be available on the upstairs mezzanine level. All accept cashless transactions.
- If a show is cancelled.
Your tickets will be transferred to the rescheduled event date where possible. All ticket holders will receive an update from Ticketmaster containing further details. For further information regarding individual ticket exchanges or refund policies, please contact our box office.
- We aim to provide a COVID Safe Venue.
Our comprehensive COVID Safe Plan control measures include full venue cleaning before and after every event, frequent and intensive cleaning of common high-traffic touch points (such as handrails, door handles, toilets, seat backs/armrests, and service counters), and upgraded air-conditioning with over 90% fresh air and filtration and additional training for our staff.
- Please note our Conditions of Entry.
By entering the venue for a live performance, you agree to abide by our Conditions of Entry for Theatres. If you are attending an event, you agree to abide by our Conditions of Entry for Events. You are also agreeing to follow the directions of our staff and signage, and any applicable government directives.
If your question hasn’t been answered here or you have any additional queries or concerns, you can contact us at firstname.lastname@example.org