COVID Safe Information for Forum Melbourne patrons
Let’s stay safe together
AS AT 5PM, 16 JUNE 2021:
In line with the latest guidelines from the Victorian Government regarding Covid-19, performances at the Forum Melbourne from Friday 28 May to Thursday 24 June will be temporarily suspended. All ticket holders will be contacted via email by Ticketmaster.
Ben Elton - more info and new dates >
San Cisco - more info and new dates >
Confidence Man - more info and new dates >
Josh Teskey & Ash Grunwald - more info and new dates >
Mallrat - more info & new dates >
We look forward to welcoming you back to Forum Melbourne soon.
We are monitoring the latest advice from the Australian and Victorian Governments and will bring you further details regarding the recommencement of live music events. We encourage you to sign up to receive our emails for the latest news and updates.
COVID safe venues
We have developed our COVID Safe Plan to maximise the safety of everyone that enters our venues. The pandemic has required us to revisit how we operate at our venues to ensure a safe and comfortable environment for everyone. Things may look a little different, but we are dedicated to the following guiding principles across all of our venues
- Safety First: We are committed to maximising the safety of our venues and workplaces, and mitigate risks of community transmission for the safety and welfare of our clients, staff, guests, contractors, and all those involved with our businesses.
- Customer Service: We will continue to deliver exceptional customer service for our clients and patrons, recognising the new conditions to provide a safe experience.
- World Class Experiences: We are dedicated to delivering high-quality events in the new COVID safe environment.
If you are coming to one of our venues, we ask that you review the below useful information to keep you and others safe.
- If you are feeling unwell, please stay home.
Please do not attend the venue if you have been unwell, have recently returned from an identified red zone, have visited an exposure site, or have been advised to isolate by DHHS. Please stay home if you are showing symptoms of COVID-19, in isolation as a result of a COVID-19 diagnosis or awaiting COVID-19 test results, or are in quarantine as a returning international traveller or have been in contact with someone diagnosed with COVID-19.
- Ticket exchanges are available.
If you are unwell and cannot make it to your event, please let us know as early as possible – no later than 10am on the day of the show – so we can exchange your ticket into another date where possible. Contact your point of purchase, please visit Ticketmaster Support.
- Bring your mask.
You are required to wear your mask for the duration of your visit, unless you have a lawful reason not to do so.
- Undertake good hand and respiratory hygiene.
You can play a part in maintaining a COVID safe venue. Make use of the hand sanitiser that will be available throughout the venue, and sneeze or cough into your elbow.
- Practice good physical distancing.
Where it’s practical to do so, please ensure that you keep your distance when queuing and moving throughout the venue. Signage throughout the venue will help with guidance on other ways to protect your wellbeing.
- The cloakroom will be closed.
Please don’t bring any large personal items or bags or handbags larger than equivalent to an A4 sheet as we cannot permit them in the venue.
- We prefer contactless payments.
Bars are open and merchandise will be available on the upstairs mezzanine level. All accept cashless transactions.
- Venue entry.
We ask that you don't mingle in the foyer. If you are meeting others before the event, please meet outside and then make your way together into the venue. Please try and maintain social distancing where possible and refrain from moshing or congregating in large groups. As per current government directions, masks are strongly recommended while inside the venue and everyone needs to check in using the QR codes at the entrance.
- In the auditorium.
Due to current COVID safe regulations, the venue has been divided into zones. As such, your zone should be displayed on your ticket when viewing your order in your ‘My Events’ section of your Ticketmaster Account. This may change in line with government advice at the time. We will let all ticket holders know of any changes.
- If a performance is cancelled.
Your tickets will be transferred to a new event date where possible. All ticket holders will receive an update from Ticketmaster containing further details. For further information regarding individual ticket exchanges or refund policies, please contact our box office.
- We aim to provide a COVID Safe Venue.
Our comprehensive COVID Safe Plan control measures include full venue cleaning before and after every event, frequent and intensive cleaning of common high-traffic touch points (such as handrails, door handles, toilets, seat backs/armrests, and service counters), and upgraded air-conditioning with over 90% fresh air and filtration and additional training for our staff.
- Please note our Conditions of Entry.
By entering the venue for a live performance, you agree to abide by our Conditions of Entry for Theatres. If you are attending an event, you agree to abide by our Conditions of Entry for Events. You are also agreeing to follow the directions of our staff and signage, and any applicable government directives.
We are closely following all Victorian Government health guidelines and will continue to update our procedures as necessary.
If your question hasn’t been answered here or you have any additional queries or concerns, you can contact us at firstname.lastname@example.org