Accessibility

Forum Melbourne is a venue for everyone and we work hard to make our shows and events safe and accessible for all. We’ve put together the below information about the venue but if there is anything missing or if you have any questions, please don’t hesitate to contact us.

FORUM CONTACTS
Box Office Phone: (03) 9299 9800
Accessibility & Box Office Enquiries: ticketing@marrinergroup.com.au 
Website: www.forummelbourne.com.au

Click here for a downloadable pdf version of this information page. 

BOOKING TICKETS

Tickets for Forum Melbourne are sold by Ticketek. You can purchase them online, at www.forummelbourne.com.au or call us on the number above. 

After you’ve got your tickets if you need a companion card ticket or accessible viewing please call or email us before the show. These tickets may be limited, so please make sure you get in early.

HOW TO GET HERE

Location: Forum Melbourne is located at 154 Flinders Street, Melbourne (Corner Flinders & Russell Streets). 

Parking: There is limited street parking but Forum patrons can access special rates at select Wilson Car Parks. This offer must be booked on their website before arrival. Click here for more parking information.

Drop Off / Pick Up: The best spot for drop off and pick-ups is either on Russell Street next to Culture Kings (30m from the Forum entry) or on the Russell Street extension next to the Ian Potter Centre (approximately 80m across Flinders Street). 

Tram: The closest tram stop is Russell Street – Stop 6 which is on the Route 70, 75 or City Circle lines. This stop is a level access stop.

Train: Flinders Street Station is approximately 250m from The Forum. All metro lines leave from this station. Please Click here for more information.

ARRIVING AT THE VENUE

Entry to the Forum is via Flinders Street and you will need a ticket to enter the venue. If you are collecting your tickets, you will need to visit the box office to the right of the main entrance.

There is also a wheelchair accessible entrance at the Box Office via a small ramp into the foyer. Please speak to a staff member if you need assistance.

All of our tickets are electronic mobile tickets and are scanned at the door. If you are having trouble accessing them on a smart phone, please visit our box office staff who will be able to assist you. 

COMPANION TICKETS

Forum Melbourne accepts Companion Cards and are able to organise companion tickets before the show date. These tickets may be limited so please make sure you call or email the box office as early as possible to make sure you don’t miss out.  

Tickets are available for collection on the day of the show from the Box Office with presentation of the companion card. Our Box Office opens 30 minutes before doors open for most shows. The door time for each show will be listed on the event page on the Forum website and ticketing page. 

SUPPORT ANIMALS & GUIDE DOGS

Support and assistance animals are welcome at The Forum. Please contact Box Office (03) 9299 9800 prior to the show so we can arrange for entry and a reserved space for you if you’d like it. 

Please be aware that the venue is a noisy and busy environment, so you may want to consider the use of an alternative aid when attending a show.

LIGHTING

There is low lighting in the venue as needed for shows. All walkways are clearly marked, however if you have low vision and need assistance, please let us know, our staff will be happy to help.

We will always try and make sure there is signage for any shows with strobe lighting, however this may not always be possible. If you have any concerns about strobe or flash lighting for any show you are attending, please contact us and we will do our best to give you as much information as we can.

PASS OUTS

Pass outs are available throughout the night via your ticket. You will be scanned in and out each time to want to exit/enter. Re-entry will be through the same door you entered and exited through.

For all ages events we are not able to allow pass outs for under 18 patrons, but we have quiet spaces available. Please see one of the staff if you need any help or get in touch prior to the show if you have any concerns. 

QUIET SPACES

Forum has quiet space options on the mezzanine level upstairs away from the main auditorium & foyer. There is no music or bright lighting in these spaces. Our quiet spaces do not have a view of the stage. If you would like access to any of these rooms at any stage during the show, please see one of the staff in the foyer who can escort you to this space. 

FORUM I – MAIN ROOM

The Forum has three levels within the Main Room:


SEATING OPTIONS

Shows at Forum Melbourne are usually general admission standing. However, we do sometimes host seated shows and this will be clearly listed on the website and ticketing page. 

GENERAL ADMISSION SHOWS

If you have trouble standing and require a seat for a standing show, we can arrange this for you. 

We have a few different seating options suitable for different mobility levels and it’s always recommended that you confirm your needs with the box office prior to show day. 

The Landing – this area is located on the left side of the room and down four steps with a handrail. If this will be an issue, please let us know in advance and we will accommodate you in another area of the venue.
Rear Rise – this tiered area is located behind the booth section. The front tier is fully accessible and we can hold spaces for wheelchair viewers in this area.
Booth Seating – these seats are available as a venue upgrade that can be added to your ticket purchase for the show. These seats are limited, so please get in early to reserve your seat... ** Please note: these seats are not wheelchair accessible.

These seating areas have a limited capacity so it’s best to get in contact as early as possible to ensure availability. 

Dependent on how many seating requests we receive we may only be able to provide a seat for you. Friends, partners, companions and gig buddies may be required to stand.

SEATED SHOWS

We sometime host fully seated shows at Forum Melbourne. For most seated shows you will be able to select your seats online when purchasing your tickets. Please contact our box office if you have concerns or would like assistance to choose seats to suit your specific needs.

Please note: we do not have seats with armrests available at the venue.

WHEELCHAIR VIEWING AREAS

Depending on the show mode we have multiple viewing areas available for wheelchair users in the main room. Access to both areas is via a ramp from the foyer. 

These areas are:
Behind the booths
- Near the main bar

To book a wheelchair viewing spot please call or email the Box Office. If you’ve been to a show with us before and have a preferred area, please let us know when booking. These areas have a limited capacity so it’s best to get in contact as early as possible. 

Wheelchair seats for seated shows are located at the back right of the dance floor, please contact our box office to book a wheelchair seat.

Please see the security or the box office staff when you arrive and they will be able to show you to your space.

While we will always try our best, we can not always guarantee sight lines and may not be able to provide a seat for your friend or companion. 

BARS

There are three bars in the main room: one on each side of the dance floor and one on the left-hand side of the rear rise section at the back of the room. For some shows, some bars may not be open.

Drinks can be ordered at the bars throughout the show. Free water is available at the bar if needed.

All of our bars have paper straws available on request, please just ask one of the staff.

If you have difficulty communicating or would like to order from a menu, you can order through our Mr Yum QR Code.

TOILETS

MALE / FEMALE TOILETS
Female bathrooms are located at the back of the main room and are down a flight of stairs. Male bathrooms are located off the entrance foyer on the right side, facing the stage. Both main sets of toilets have a number of cubicles and basins, as well as well as an entrance foyer.

MEZZANINE TOILETS
There are additional toilets upstairs off the mezzanine foyer. These bathrooms will be available for use during both Forum I and Forum II shows.

GENDER NEUTRAL & ACCESSIBLE TOILET
A gender neutral and fully accessible toilet is located on the left of the main entrance foyer (facing the stage). Just follow the signs to the Manager’s Office.

It can also be accessed from the main room through the wooden door at the back of the room. This is located to the left of the entrance to female toilets. 

FORUM II – UPSTAIRS

SEATING

Forum II is a fully seated venue upstairs from Forum I. Shows at Forum II usually have allocated seating, however we do sometimes host shows that are seated general admission and this will be listed on the website and ticketing page.

The stairs in Forum II are quite steep and without a handrail, however there are 2 rows (Rows C & D) that are level access near the front of the stage for most shows that can be reserved if the stairs are not suitable. If you would like to book in this area please call or email our box office. If you have difficulty using stairs, please contact our box office to arrange for accessible seating.

WHEELCHAIR VIEWING AREA

Forum II has a number of wheelchair spaces available at the front of the room. If you would like to reserve a wheelchair space, please contact the Box Office before purchasing tickets.

These are limited so we would suggest getting in contact as early as possible. 

ACCESS TO FORUM II

After entering the Forum foyer from Flinders Street, the entrance to Forum II is via a set of stairs with a single hand rail or the lift. The lift is near the accessible toilet to the left of the main entrance foyer. Please see one of our staff members should you need to use the lift. 

BAR

The bar for Forum II is located in the mezzanine foyer, outside the auditorium. You may purchase drinks before the show or during intermission (if there is one) and take them into the auditorium. 

Free water is available at the bar if needed.

All of our bars have paper straws available on request, please just ask one of the staff.

TOILETS

The Mezzanine toilets are available for use during all Forum II shows. These are located in the foyer mezzanine outside the Forum II auditorium.

MALE / FEMALE TOILETS
Female bathrooms are on the left side facing the bar.

Male bathrooms are on the right side facing the bar.located at the back of the main room and are down a flight of stairs. Male bathrooms are located off the entrance foyer on the right side, facing the stage. Both main sets of toilets have a number of cubicles and basins, as well as well as an entrance foyer.

GENDER NEUTRAL & ACCESSIBLE TOILET
A gender neutral and fully accessible toilet is located downstairs, on the left of the main entrance foyer and is accessible via the lift. Please see a member of staff if you need to use the lift or need assistance locating the bathroom.

CLOAKROOM

Cloaking is available for most shows & is free of charge on the mezzanine level of the foyer. 

MERCHANDISE

Merchandise is available for most shows at the merchandise booth to the left of the main entrance.

GENERAL INFORMATION & SERVICE

Service: Most of our service is over the bar but all of our staff are always happy to assist.

Need something else? Please speak to any of the venue staff who are always happy to assist. 

FEEDBACK & SUGGESTIONS

Have you got any suggestions for what we can do better or a general enquiry? Please send them through to feedback@marrinergroup.com.au.